Jan 13, 2026

Today’s guest is Rommel Ong, Regional Service Director at Belimed. Belimed provides sterilization and infection control solutions for healthcare facilities. Rommel joins Emerj Editorial Director Matthew DeMello to explore how data and AI address field service challenges like staffing shortages, paperwork burdens, and capturing tribal knowledge from veteran technicians. Rommel also shares practical takeaways, such as using chat systems to search for error codes and share solutions across teams, net promoter scores for tracking customer sentiment, and remote equipment monitoring to predict issues, reduce on-site visits, and enable proactive service efficiencies. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast!