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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI.

Each week, Emerj Artificial Intelligence Research CEO Daniel Faggella interviews top AI executives from Fortune 500 firms and unicorn startups - to uncover trends, use-cases, and best practices for practical AI adoption.

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Jun 21, 2021

Today's guest is Nikola Mrkšić, CEO and Co-Founder of PolyAI, a leading supplier of conversational AI for automated customer service, who has raised over $12MM to bring AI to voice in the world of customer experience. Nikola breaks down some of the challenges of voice and some of the low-hanging fruit opportunities when it might be a better fit than chat. This episode is sponsored by PolyAI. If you are interested in reaching Emerj's audience and learn more about our creative services and how brands work with Emerj, our sponsored content options, and our go-to-market services for AI vendors and service provides, you can go to