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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj Artificial Intelligence Research CEO Daniel Faggella interviews top AI executives from Fortune 500 firms and unicorn startups - to uncover trends, use-cases, and best practices for practical AI adoption. Subscribe to Emerj's weekly AI newsletter by downloading our "Beginning with AI" PDF guide here: https://emerj.com/aik
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  2. Rethinking Customer Experiences with AI-Driven Conversations - with Alan Ranger of Cognigy

Rethinking Customer Experiences with AI-Driven Conversations - with Alan Ranger of Cognigy

Jun 5, 2025

With customer expectations at an all-time high, even one broken interaction can result in permanent brand damage. In this episode of ‘AI in Business,’ Cognigy Chief Marketing Officer Alan Ranger joins Emerj Editorial Director Matthew DeMello to explore how conversational, generative, and agentic AI are reshaping contact center strategy across telecom, retail, and financial services. Cognigy is a leading provider of AI-powered customer service solutions, offering an advanced platform that enables businesses to deliver instant, personalized, and multilingual support across various channels. Throughout the episode, Alan outlines the evolution from chatbots to co-pilots to fully agentic systems—and explains how these technologies are shifting enterprise workflows from task-based to value-driven service. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! This episode is sponsored by Cognigy. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.