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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI.

Each week, Emerj Artificial Intelligence Research CEO Daniel Faggella interviews top AI executives from Fortune 500 firms and unicorn startups - to uncover trends, use-cases, and best practices for practical AI adoption.

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Jul 29, 2020

Dr. Tanushree Luke, Head of AI at US Bank (USA's 5th largest bank), shares pragmatic opportunities for improving customer experience in banking, by learning from customer interactions. For example: how to prompt users with the right features and services to predict needs and solve problems more effortlessly. Dr. Luke earned her Ph.D. in Theoretical/Mathematical Physics and MS in Physics and Applied Engineering from George Mason University. Previously she served as the Head of Predictive AI and Machine Learning for Capital One's Conversational AI Platform. Dr. Luke also served as Technical Lead for the Department of Defense/DARPA Network Defense Program and held leadership roles at companies supporting the Department of Homeland Security and the Department of Energy. Want to learn more about AI opportunities in banking? Download Emerj's AI in Banking Cheat Sheet: emerj.com/cs1