Aug 7, 2026
A growing gap between device complexity and organizational
knowledge is turning service reliability into an enterprise‑level
risk for regulated industries.
In this episode, Ryan Makely, Senior Director of CALID Service
at Bruker Scientific, breaks down how fragmented documentation,
rapid loss of expert judgment, and inconsistent field diagnoses
undermine both operational performance and any future AI‑enabled
support capability — in conversation with Emerj’s Marilie
Fouché.
Leaders will hear practical themes around building structured
knowledge foundations, reducing repeat‑visit failure cycles, and
preparing service teams for scalable AI adoption.
This episode is sponsored by Aquant.
Learn more about how Emerj drives pipeline for other AI
brands - download our media kit at emerj.com/AD1