Jul 27, 2026
Experienced field engineers are retiring or moving on faster
than ever, and the troubleshooting knowledge they carry rarely
makes it into a manual before they go.
In this episode, Deniz Mullis, Senior Director of Global
Technical Operations at Cytiva, examines why closing that knowledge
gap takes daily feedback loops, cleaner documentation, and
technician trust. Deniz joins Emerj’s Yolandi de Weerdt to walk
through what breaks first during a rollout, how her team builds
confidence in AI-assisted guidance, and what has to be true inside
a service organization before an AI investment can pay off.
This episode is sponsored by Aquant.
Learn how consultants are winning business with evidence-based
AI ROI, and building long-term capabilities instead of chasing
short-term gains. Download our free PDF report, “3 Keys to Thriving
in the Coming Era of Automation” at emerj.com/cok1