Aug 25, 2026
The service environment is straining under rising equipment
complexity and a rapidly shrinking technician workforce, making
patient‑critical uptime harder to guarantee.
In this episode, Michael Goldman, Senior Director of Business
Operations and Transformation at Patterson Dental, examines how AI
can preserve service continuity by capturing institutional
knowledge, supporting technician workflows, and enabling earlier,
more accurate equipment diagnostics — in conversation with host
Yolandi de Weerdt.
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