Preview Mode Links will not work in preview mode
The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj Artificial Intelligence Research CEO Daniel Faggella interviews top AI executives from Fortune 500 firms and unicorn startups - to uncover trends, use-cases, and best practices for practical AI adoption. Subscribe to Emerj's weekly AI newsletter by downloading our "Beginning with AI" PDF guide here: https://emerj.com/aik
  1. All Episodes
  2. AI for Better Customer Connections in CX - with Joe Atamian of Comcast

AI for Better Customer Connections in CX - with Joe Atamian of Comcast

Feb 27, 2026

Eliminating the friction caused by fragmented customer context is a primary mandate for enterprise operations leaders. Joe Atamian, Vice President at Comcast, joins the program to discuss the transition to an AI-first operating model — where AI acts as the connective infrastructure that maintains history and intent across IVR, chat, and live agents.

This briefing explores how the Fortune 500 can move human teams away from system navigation and toward high-value judgment, empathy, and resolution.

This episode is sponsored by Atlan. Learn how brands work with Emerj and other Emerj Media options at go.emerj.com/media_kit